Testing and documentation are confirmed according to the product, age grade and destination market. Review the age guidance, warnings and instructions provided for your selected product.
Certifications are product-specific. Check the information listed for the item you are ordering, and contact our team to confirm any documentation required for your destination before placing an order.
Before you request a quotation Send the product code, intended age group and destination market. Identify any testing, labelling or documentation requirements that apply to your purchase so the team can review the exact product and specification with you.
Review the exact product Check the listed materials, dimensions, functions, packaging and any battery information. If a detail is not listed, ask for clarification. A report or mark for a different model should not be treated as evidence for your selected SKU.
Samples and specification changes Use your sample review to record the features, packaging, labels and instructions you expect. Tell our team about any proposed changes so the relevant documentation can be checked against the final specification.
Requesting documents Include the SKU and destination when asking which documents are available. Confirm the product description and specification covered by each document before relying on it for your purchasing decision.
Reporting a concern Contact support with the order reference, SKU, affected quantity and a clear description. Photos of the item, packaging and labels can help identify the product and the issue.