Find products, prepare a quote request, and understand the steps from inquiry to order support. This guide helps wholesale buyers give HundredPower the information needed to confirm product options, pricing, shipping, and order terms.
Find the right products and options
Browse products and open the individual product page to review the SKU, description, available options, and any listed specifications. Record the SKU for each item you want to purchase. A product name or image can help identify an item, but the SKU helps avoid confusion between similar products.
Check the details that matter for your purchase, such as dimensions, materials, colors, packaging, and intended age range, where listed. If a detail is missing or unclear, include your question in the inquiry. Ask for confirmation of the exact option you need before agreeing to an order.
Prepare a request for quotation
A request for quotation, or RFQ, gives us the details needed to prepare your offer. Include:
• Product SKUs or product links • Quantity for each SKU and each requested variant • Preferred colors, sizes, assortment, or packaging • Destination country, city, and postal code • Any required delivery date or purchasing deadline • Your business contact details and any product documentation requirements
Use the inquiry option shown on the site. Where a cart is available, use it to collect the products you want to discuss, then follow the displayed instructions. Include any details that the product selection alone does not capture. If you need help submitting your request, use the site's support entry.
Understand minimum order quantities
Minimum order quantities, or MOQs, are product-specific. Check the product page and ask us to confirm the requirement for your chosen SKU, quantity, and options. A minimum for one product should not be assumed to apply to another.
If you want several colors or a mixed assortment, list the quantity of each option. Ask whether the requested mix is available and how the minimum applies. We will need to confirm your selection before you rely on it for purchasing plans.
Review your quotation
Check the quoted SKUs, variants, quantities, unit prices, currency, and product total against your request. Product pricing and freight are quoted separately. Make sure you have both figures when assessing your purchasing cost.
Ask about any cost or condition that is not clear, including requested packaging or customization. Confirm the quotation's validity and the timing relevant to your order before proceeding. If you change the quantity, options, or destination, request an updated quotation so that you are reviewing the correct offer.
Ask about samples and customization
Contact us to discuss sample availability or customization for a specific product. Include the SKU, the purpose of the sample, or a clear description of the changes you want. For packaging or branding requests, explain the required design, quantity, and destination market.
Feasibility, costs, and timing need to be confirmed for your request. Do not assume that samples are free or that an option is available for every product. Agree on the scope and any approval steps before committing to a customized order.
Place and confirm an order
Once the quotation meets your requirements, follow the order instructions provided on the site or by our team. Review the final product selection, quantities, prices, freight, destination, and agreed terms before confirming.
Keep the quotation and any written order confirmation for reference. A saved cart or submitted inquiry does not by itself confirm an order. If you are unsure whether your order has been accepted or which step comes next, contact support with the relevant quotation or order reference.
Tell us promptly if you need to change a submitted order. Ask whether the change is possible and whether it affects the price or schedule; wait for confirmation before relying on the revised details.
Confirm payment arrangements
The required deposit depends on your account and order. Review the amount due at checkout or confirm your payment terms with our team.
Before making a payment, confirm the amount due, the accepted payment method, and the remaining payment schedule with our team. Follow the payment instructions confirmed for your order. If payment details are unclear or an unexpected message asks you to use different details, verify the request through the site's support entry before proceeding.
Get a shipping quotation
For a useful freight quote, provide the destination country, city, postal code, and delivery location details relevant to the shipment. Tell us whether you have a preferred shipping method or need delivery by a particular date.
Ask which shipping options are available and what each quotation includes. Confirm the estimated dispatch and transit timing for your order, along with any destination charges or import responsibilities that need clarification. Do not assume that a product price includes freight or that one shipment's timing and terms will apply to another.
Check product documentation
Certification and supporting documentation must be checked for the specific SKU and destination market. Refer to the information marked on the product listing, then contact us to confirm the documents available for that item.
If your purchase requires particular testing, labeling, or other documentation, state those requirements in your inquiry. Do not treat a mark or document for one product as confirmation for the full catalog. Resolve documentation questions before confirming your order.
Get order updates or report a problem
Use the order information available in your account, where shown, and contact support if you need clarification. Include your order or quotation reference, the affected SKU, and the question you need answered. This helps us identify the right purchase without asking you to repeat the entire inquiry.
For a quality issue, provide the order reference, affected products and quantities, a description of the issue, and clear photos or video where useful. Keep relevant packaging and product labels available while the issue is reviewed. Confirmed quality issues are handled through credit toward your next order; contact support to confirm the applicable credit and how it will be recorded and used.
Account access and safe support
If you cannot sign in, check that you are using the intended account email address. Follow any recovery instructions displayed on the sign-in page, or use the site's support entry for help.
Never send your password, one-time verification codes, or full payment credentials in an inquiry or support message. Share only the account and order details needed to explain the problem. If sending a screenshot, hide unrelated personal or payment information.
Before you send your inquiry
• Confirm the SKU and quantity for every item • Specify variants and packaging requirements • Include your destination and any deadline • List documentation, sample, or customization questions • Provide a business contact for the reply
Frequently asked questions
I cannot find the exact product I need. What should I send?
Use the site's support entry with a product description, intended use, target quantity, and a reference image or link if available. Ask whether a suitable option can be offered; availability needs confirmation.
Can I reorder using an earlier quotation?
Send the previous quotation or order reference and the quantities you need now. Ask us to reconfirm current availability, pricing, freight, and timing before proceeding.
I submitted a request but am unsure it went through. What should I do?
Check for any confirmation or reference shown by the site. Contact support with the approximate submission time and the products involved, and ask whether the request was received before submitting the same request again.