How do I find a product? Search the catalogue by product name or SKU, or browse a product category. Include the SKU when contacting our team so we can identify the exact product.
What is the minimum order quantity? Check the MOQ shown on the individual product. MOQ varies by product; share your product list and quantities with our team for review.
How do I request a quotation? Add products and quantities to your quote list, or use Request a quote. Include your destination and any product or packaging requirements.
What deposit is required? The required deposit depends on your account and order. Review the amount due at checkout or confirm your payment terms with our team.
Is shipping included? Shipping is calculated separately. Provide the products, quantities and delivery destination when requesting a freight quotation.
How are product quality issues handled? Contact our team with the order and product details. Quality issues can be handled as credit toward your next order.
How do I check product certification? Certification is shown only where marked for the specific product. Ask our team about the documents for your chosen SKU and destination market.
How do I ask about samples or customisation? Send the product name or SKU and your requirements to our team. Confirm the available options and costs for the specific product before ordering.
How do I pay the remaining balance? Contact our team with your order reference to confirm the amount due and the payment instructions for your order.
Can I request different products in one enquiry? Yes. Include each SKU, the quantity and any required variant or packaging. Our team will review the product list and confirm the quotation details.
How do I plan a delivery date? Include the destination and your required date in the enquiry. Ask our team to confirm the production, dispatch and transit estimates for your specific order.
Where do I sign in or find my orders? Use Login in the website header to reach customer sign-in, then use My orders for the order area. If access fails, follow the recovery options on the sign-in page or contact support.
What information should I send about a quality issue? Include the order reference, product code, affected quantity, a description and clear photos. Refer to Return Policy and Credit Note for the existing quality-claim process.
Can I use an old quotation for a repeat order? Send the previous quotation or order reference and your new quantities. Ask our team to reconfirm current product details, pricing, freight and timing.
What if a product detail is missing? Send the SKU and your question to our team. Confirm the exact specification, packaging and any required documentation before proceeding.
What should I avoid sending to support? Do not share passwords, one-time verification codes or full payment credentials. Hide unrelated personal or payment information in screenshots.