For product or sample enquiries, send the product codes, quantities, destination and any packaging or branding requirements so our team can review your needs.
For an existing order, include your order reference and question. For a quality concern, also include the product code, affected quantity, a description of the issue and clear photos.
Choose a contact option Use the live-chat button on the website, the Request a quote form, or the email and WhatsApp links displayed in the footer.
New wholesale enquiries Include the product SKU or link, quantity for each item, destination and any required schedule. List packaging, branding, sample or documentation questions together so the team can review a clear brief.
Existing quotations and orders Start with the quotation or order reference and explain which detail needs attention. If your requirements have changed, identify the affected SKU, quantity or destination and ask for the revised details to be confirmed.
Product documentation Tell us the exact SKU and destination market. Ask which product-specific documents are available, and include any testing or labelling requirements that are important to your purchase.
Account or website help Describe what you were trying to do and the message shown on screen. A screenshot can help, but hide unrelated personal or payment information. Never send passwords, verification codes or full payment credentials.
Keeping the conversation clear Use the same order or quotation reference when following up, and mention any earlier enquiry so our team can connect the information.